1.The survey shows that public library users are happy with the services they receive. Overwhelmingly, their issues relate to shortage, rationing, and resource limitations. The extremely small number of complaints received by libraries about content reflects the ability of the public library to closely match and manage the expectations of their own user community.
调查还表明，公共图书馆用户对其所享受到的各种服务非常满意。几乎所有问题都集中在资源短缺、定量配给和资源闲置上。也有图书馆反映，曾收到用户对公共图书馆能力方面的投诉，如图书馆配合不够密切，管理方面也和用户群体的期望有一定差距。

2.From the feedback received from our library customers over the years, complaints on noise level have been quite often cited. Other common behaviours observed were those of inconsiderate users who do not place browsed items back into book bins/ trolleys, discussing or talking loudly, and sleeping or napping in the libraries.
从这几年我们图书馆用户的反馈意见来看，投诉噪音干扰的最多。其他常见的不良行为还包括：图书借阅完毕后没有将其放回指定位置；高声说话聊天；以及在图书馆睡觉或午睡。

3.In previous years, American Library Association (ALA) elections have been marred by some complaints about online balloting. In the 2006 online election, officials say, ALA will do better. "We are pleased with the growth of interest in online voting," said ALA Executive Director Keith Michael Fiels in an ALA press release.
在前几年，美国图书馆学会(ALA)的在线投票总会遭到一些报怨。据该学会官方人士说，2006年的在线选举，ALA会做得更好。“我们很高兴地看到，人们对在线投票的兴趣越来越大，”ALA执行主席Keith Michael Fiels在一个记者招待会上说。